A Stoke-based production (THE Maclagan Men) company have made a 20-minute video for Gala Casinos, using the POV (point of view) style made famous by hit Channel 4 series Peep Show.
Filmed at Gala’s flagship Golden Horseshoe Casino, in London, it demonstrates a customer service scenario played out in two ways – one handled badly and the other handled well.
Gala Casino managing director Mark Sergeant said: “In a training environment, no other tool can demonstrate what good and bad looks like as effectively as a film.”
Maclagan managing director John Rosie said: “Our biggest and most successful projects have taken an oblique angle.”
It will be shown to Gala Casino’s 2,300 employees as part of their training in Customer Services.
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