A number of changes by Danish gambling regulator Spillemydigheden will see the introduction of set deposit limits from January 1, 2020.
Changes to the certification programme will also include adjustments to lotteries standards which will see the requirements for lotteries mirroring those for online casinos.
Self-exclusion will be made easier so that players can self-exclude on the site itself rather than going through a customer service department.
Online gambling companies will also be required to put internal rules, process and staff training on responsible gambling in place. Operators will need to keep data on file for at least five years making it easier for regulators to check the companies are adhering to the rules.
A logo showing licensees have the required necessary certification from the regulator will need to be clearly displayed on their sites, under the new rules.
The regulator commented: “The requirements in the certification programme directly related to provisions amended in the executive orders have been rephrased. These requirements are those related to the use of the Danish Gambling Authority’s labelling scheme, the customer’s opportunity to get a statement of account, the setting of a deposit limit before being allowed to play and information to the customer about responsible gambling, including references to ROFUS and StopSpillet (StopGambling).
The above-mentioned changes have all been made to the inspection standards, and have given rise to other simple changes to the same document. No new requirements have been added, but several requirements have been moved to other sections of the certification programme to place them in the correct context. This means, among other things, that the section about information to the customer on player protection now appears clearer.
Overall the update partly covers general changes across gambling sectors and certification areas, and partly specific amendments to requirements in the inspection standards for online casino, online betting and lotteries. The specific changes are about responsible gambling. Due to the general amendments, new versions of every document in the certification programme are available.”
The Danish Gambling Authority is an executive authority under the Danish Ministry of Taxation.
It is responsible for ensuring a well-regulated gambling market in Denmark where players are protected against unfair and illegal gambling.
The Danish Gambling Authority is tasked with the administration of gambling legislation, including lotteries, betting, online casinos, gaming machines, public poker tournaments, and land-based casinos.
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