In June 2022, the Queensland government announced the suspension of The Star’s casino license in the state, citing concerns over the company’s suitability to operate its flagship property, The Star Gold Coast. This decision came on the heels of an inquiry conducted by the state’s Office of Liquor and Gaming Regulation, which uncovered a series of troubling revelations.
The investigation found that The Star had failed to implement adequate governance and risk management practices, leading to significant lapses in regulatory compliance. These included inadequate anti-money laundering controls, ineffective customer due diligence, and a concerning lack of oversight over high-roller gambling activities.
The probe also unearthed allegations of misconduct, including the facilitation of illegal gambling activities and the potential involvement of organized crime elements. These findings raised serious concerns about the company’s ability to maintain the integrity and security of its operations.
Concurrent with the Queensland investigation, The Star has also been the subject of a separate inquiry in the neighbouring state of New South Wales. This probe, led by the Independent Casino Commission, has delved deeper into the company’s practices and governance structures.
The New South Wales investigation has focused on The Star’s ambitious expansion plans, including the development of its new casino complex in Sydney. Regulators have closely examined the company’s compliance with licensing requirements and its ability to uphold the highest standards of probity and transparency.
The findings of the New South Wales inquiry could have far-reaching consequences for The Star’s operations, potentially leading to further regulatory actions or even the revocation of its casino license in the state. This would significantly impact the company’s overall business strategy and financial outlook.
The Star has acknowledged the need for substantial reforms and has pledged to cooperate fully with the regulatory authorities. The company has initiated a comprehensive review of its governance structures, risk management practices, and compliance frameworks in an effort to address the identified shortcomings.
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